At Framebound LLC, we strive to ensure satisfaction with our digital products, custom software development, and consulting services.
1. Digital Products & Software Downloads
Due to the intangible and irrevocable nature of downloadable digital goods and software licenses, all sales of digital products are generally final once the download link or license key has been delivered. However, if a digital product is technically defective or materially different from its description, please contact us within 14 days of purchase at contact@framebound.io so we can resolve the issue or issue a full refund.
2. Custom Software Development & Consulting Services
- Before Work Begins: Clients may cancel a booked consulting session or development project at least 24 hours before the scheduled start time for a full refund.
- Ongoing Projects: For custom software projects, refunds are governed by the milestones defined in the individual project agreement. Completed milestones and delivered work hours are non-refundable.
3. How to Request a Refund
To request a refund or report a technical issue, please email contact@framebound.io with your order number and a brief description of the issue. Approved refunds are processed back to the original payment method within 5–10 business days.